Privacy Policy

Information We Collect

When you submit a request through our website contact form or call our office, we may collect the following information:

• Your name
• Your phone number
• Your service address
• The type of appliance service you are requesting
• Any message or details you provide about the issue

We only collect the information necessary to schedule, confirm, and complete your appliance repair service.

How We Use Your Information

We use the information you provide to:

• Schedule and confirm your appointment
• Dispatch a technician to your service address
• Communicate with you about your service request, including status updates
• Provide estimates, invoices, and warranty information
• Improve our website and customer service
• Comply with legal and accounting obligations

We do not sell your personal information to third parties.

SMS / Text Messaging

If you provide your mobile phone number, you may receive text messages from EHS Expert Appliance Repair related to your service request, including:

• Appointment confirmations
• Technician arrival time (ETA) updates
• Scheduling and rescheduling follow-ups
• Service status updates

Message frequency varies and is typically limited to communications related to a service you have requested. Message and data rates may apply, depending on your mobile carrier and plan. You can opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us by phone at (206) 466-3323. Carriers are not liable for delayed or undelivered messages.

Mobile opt-in data and consent are never sold, rented, or shared with third parties for marketing purposes.

Cookies and Analytics

Our website may use cookies and similar technologies, including Google Analytics, to understand how visitors use our site. This helps us improve site performance and content. Analytics data is generally aggregated and anonymized. You can disable cookies through your browser settings, though some site features may not function properly without them.

Third-Party Processors

We work with trusted third-party service providers to operate our business, including:

• A form delivery provider that securely transmits contact form submissions to our office
• An analytics provider (Google Analytics) that helps us understand website usage

These providers are only permitted to use your information as necessary to provide their services to us and are not authorized to use it for their own marketing purposes.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including service history, warranty tracking, and legal or accounting recordkeeping requirements. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

Your Choices and Data Requests

You may request access to, correction of, or deletion of your personal information at any time. To submit a data request, please contact us:

• By phone at (206) 466-3323 during our business hours (Monday–Friday, 8:00 AM – 6:00 PM)
• Through the contact form on our Contact page

Children's Privacy

Our website and services are intended for adults seeking home appliance repair services. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, please call us at (206) 466-3323 or submit a request through our Contact page. Our office is located at 5705 S 121st St, Seattle, WA 98178.