It's a Separate System
The ice maker has its own valve, mold, motor and thermostat. It can fail entirely while cooling stays perfect.
Ice maker producing nothing, hollow cubes, or a slow trickle? We repair built-in and undercounter ice machines, refrigerator ice makers, and nugget and gourmet-cube units across Greater Seattle — same-day where the schedule allows, with a written estimate before any work starts.

An ice maker has its own water line, valve, thermostat and harvest cycle, which is why it can quit completely while the rest of the refrigerator stays perfectly cold. Here's what usually goes wrong.







Issue 01 of 07
No Ice At All
Spotted your issue?
The single most common call. When an ice maker stops producing entirely, it's almost always one of a short list of testable parts:
Partially formed cubes mean the mold isn't filling completely. Usually a restricted water filter, low supply pressure, or a valve that's opening only part way.
Off-tasting ice points at the water path, not the freezer: an expired filter, a stale reservoir, or scale and biofilm inside the mold and chute. On commercial-style machines this is a cleaning and descaling issue as much as a repair.
A bin of one solid block usually means the harvest cycle is running long, the bin thermostat has drifted, or warm air is leaking past a worn door or bin gasket and refreezing the surface.
Water on the floor around an undercounter ice machine is typically a cracked supply line, a failed inlet valve, a blocked drain on gravity-drain models, or a misaligned fill cup overshooting the mold.
A buzzing valve, a grinding auger on a nugget machine, or a straining condenser fan all make themselves heard well before the unit quits. Caught early, these are part replacements rather than a new machine.
Dead controls, a unit stuck mid-harvest, or a machine that powers on but never cycles usually traces to the control board, a safety switch, or a compressor start component.
An ice maker is a self-contained assembly. When it fails, the refrigerator around it is usually fine — and the repair costs a fraction of a replacement appliance.
The ice maker has its own valve, mold, motor and thermostat. It can fail entirely while cooling stays perfect.
A valve, module or thermostat is a part swap — not a reason to replace a working refrigerator.
A slow leak from a cracked line or failed valve can quietly damage flooring and cabinetry for months.
A fair number of no-ice calls turn out to be a closed valve, a stuck bail arm, or a fill tube frozen solid. Check these first.
Safety first
Unplug the unit or cut power at the breaker before reaching behind or under it. Never thaw a fill tube with a heat gun or open flame.
Most ice makers have a wire arm or on/off switch that gets knocked into the off position when loading the freezer.
The shutoff behind or below the appliance gets closed during other work and never reopened. It's a two-second check.
A filter past its service life is the most common cause of small, hollow, slow-forming cubes.
A plug of ice in the fill tube stops water before it reaches the mold. If you can see ice there, it needs a proper thaw and a look at why it froze.

We start at the water source and work forward: supply pressure, shutoff, filter, inlet valve, fill tube, mold, thermostat and harvest cycle. That order matters — a surprising share of ice maker failures are upstream of the ice maker itself, and replacing the module on a restricted water line just repeats the failure a month later.
We service refrigerator ice makers on every major brand, undercounter and built-in ice machines including Sub-Zero, Scotsman-style and gourmet-cube units, and nugget machines with auger and evaporator issues. Common parts ride on the van, so most visits finish in one trip.
You get a written estimate before any work begins, and the repair is backed by our parts and labor warranty.
Ice makers are the repair most shops shrug at. We take them seriously, because they're almost always fixable.
Experienced on refrigerator ice makers, undercounter machines and nugget units alike.
Online requests accepted 24/7. Business-hour calls handled the same day where possible.
Every repair backed in writing.
Built-in, undercounter, in-door, gourmet-cube and nugget systems.
Clear written quotes before any work — no surprises.
Scale and biofilm removal on machines where taste and output are the complaint.
Our technicians work on built-in and professional-grade appliances every week across Seattle, Bellevue, Medina, Clyde Hill and Mercer Island.
Ice Machine & Ice Maker Repair is available across Greater Seattle & the Eastside.
The ice maker runs on its own water valve, mold heater, motor and thermostat, all separate from the cooling system. When it quits while the refrigerator stays cold, the cause is almost always the water supply, the inlet valve, a frozen fill tube, or the ice maker module itself — not the compressor.
Both. We repair refrigerator and freezer ice makers on every major brand, plus built-in and undercounter ice machines, gourmet-cube units and nugget ice machines across Greater Seattle.
Hollow, small or slow-forming cubes mean the mold isn't filling completely. The usual causes are a water filter past its service life, low supply pressure at the appliance, or an inlet valve that only opens part way.
Off-tasting ice is a water-path problem rather than a freezer problem — typically an expired water filter, a stale reservoir, or scale and biofilm built up inside the mold and chute. On undercounter machines a proper descale and clean usually resolves it.
In most cases repairing is far cheaper. The ice maker is a self-contained assembly, so a failed valve, thermostat or module is a part replacement on an otherwise healthy refrigerator. We diagnose first and give you a written estimate so you can decide.
We take online requests 24/7 and handle business-hour calls the same day wherever the schedule allows, across Seattle, the Eastside and South King County.
A few of the smiles we've earned on the job — and what our customers had to say afterwards.

Refrigerator Repair
Bellevue, WA

Washer Service
Seattle, WA

Freezer Fix
Redmond, WA

Refrigerator Repair
Bellevue, WA

Washer Service
Seattle, WA

Freezer Fix
Redmond, WA
Rebecca Maruhashi
12 months ago
Thomas is a very friendly and knowledgeable technician. He communicated with us well and scheduling was very timely. He fixed our double ovens for us and repaired an exhaust problem with our range. We highly recommend Thomas to anyone needing appliance repair! 5 stars!
Cathie Huffman
12 months ago
Service was scheduled quickly, repairman called with expected arrival time and arrived promptly. Repairs needed were identified and carried out, kitchen was left clean and the refrigerator works! He called the next day to be sure everything was working well. This was an excellent experience throughout.
Jennifer Steinke
12 months ago
Dmitro was amazing! He showed promptly when he said he would, explained all my options thoroughly when it came to addressing the obnoxious noises my fridge was making, and had an impressive eye for detail (he managed to empty and then re-place everything in my fridge almost exactly where he had found it! Impressive!) he was kind and easy to work worth.
Alicia Pedneault
12 months ago
Vlad was very helpful, timely, and communicative. He was able to quickly conduct diagnostics, ordered the necessary part, and my washing machine was back up and running within a few days. Thanks Vlad!
Marina Spicer
13 months ago
Great costumer service was able to set up an appointment for a technician to come look at a problem with refrigerator on a next day! Dmitro, the technician, was able to determine an issue with the ice maker in our Bosh 800 series refrigerator. He recommended to replace parts. Ordered them right away and installed on a next visit. It is working perfectly since, making ice again. Thanks! I highly recommend this company to anyone who is looking for a fast, professional solutions.
Monte Mineard
13 months ago
We got excellent service from Demitro. He is very knowledgeable and repaired the service to our dishwasher in one visit. I have their number on speed dial and will be recommending their services to friends and family. M
Louise Hones
1 year ago
I was so impressed with Expert Appliance Repair and especially Dmitro. I have used this company before for some refrigerator maintenance and they were awesome then as well. I think what impresses me most is how quickly they respond. Dmitro was professional, polite and personable. He looked at the problem I was having and ordered the parts to be overnighted. He came back the following day, installed the parts efficiently checking to make sure the parts were in correctly and working properly. The parts and repair were very reasonable. I will always use this company for appliance repair and will share their number with my neighbors and friends.
Richard Xia
1 year ago
We had an excellent experience with Leo who repaired our Sub-Zero refrigerator. The service was fast, professional, and efficient. He responded quickly to our request, diagnosed the issue right away, and had it fixed promptly. The pricing was very reasonable, especially considering the quality of the work. Highly recommend for anyone in need of reliable appliance repair!
Sudip Jhaveri
1 year ago
EAR was prompt in responding to our leaky washing machine. Dmitro came and diagnosed the issue, a leaking drain hose. He helped me in finding the correct part on a reliable website. I ordered the part and he returned to fix it. I was very impressed with Dimitro and EAR's performance, and the way they handled the problem professionally. And the whole job was reasonably priced. I would definitely recommend EAR for your appliance repairs since these guys are experts in what they do.
We accept online service requests 24/7. After-hours requests are handled the next morning.
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